Shift Manager

Job Title: Shift Manager
Location: Aerocity Delhi, Chandigarh, Mohali, South Delhi
Company: Sandburgs
Job Type: Full-time

Compensation and Benefits:
• Competitive salary packages
• Performance-based incentives to recognize and reward your contributions.
• Employee discounts on meals at our restaurants.
• Health insurance coverage to support your well-being.
• Provident fund contributions to help you build long-term financial security.
• Training and development opportunities to enhance your skills and knowledge
• Opportunities for advancement and career growth within our organization.

Overview:
As a Shift Manager at Sandburgs, you will play a key role in ensuring the smooth operation of our quick-service restaurant during your assigned shifts. You will lead a team of frontline staff members, oversee daily operations, and uphold our high standards of customer service, food quality, cleanliness, and efficiency. The ideal candidate will be a proactive leader with excellent communication skills, strong problem-solving abilities, and a passion for delivering exceptional guest experiences.

Key Responsibilities:
• Supervise and coordinate all activities within the restaurant during assigned shifts, including opening and closing procedures.
• Train, coach, and motivate team members to deliver outstanding customer service and achieve performance targets.
• Ensure compliance with company policies, procedures, and operational standards at all times.
• Monitor food preparation, cooking, and assembly processes to maintain quality and consistency.
• Handle customer inquiries, concerns, and complaints in a professional and timely manner, striving to resolve issues to the satisfaction of guests.
• Manage inventory levels, conduct regular stock checks, and place orders for supplies as needed.
• Oversee cash handling procedures, including opening and closing tills, and reconcile cash drawers at the end of each shift.
• Maintain a clean, safe, and organized work environment, adhering to health and safety regulations.
• Assist with scheduling, payroll, and performance evaluations for team members.
• Collaborate with other shift managers and restaurant management to drive continuous improvement and achieve business goals.

Qualifications:
• Previous experience in a supervisory or managerial role within the quickservice restaurant industry preferred.
• Strong leadership skills with the ability to inspire and motivate team members.
• Excellent communication, interpersonal, and customer service skills.
• Proven ability to multitask and prioritize tasks in a fast-paced environment.
• Sound decision-making and problem-solving abilities.
• Knowledge of food safety and sanitation regulations.
• Flexibility to work varying shifts, including weekends and holidays.
• High school diploma or equivalent; additional education or training in
hospitality management or a related field is a plus.
Join our team at Sandburgs and become an integral part of delivering exceptional dining experiences to our valued guests. Apply today and take the next step in your career!